Refund policy

At VeloraBags, customer satisfaction is at the core of everything we do. We take pride in offering thoughtfully curated handbags and accessories designed to elevate your everyday and special moments. If for any reason your purchase does not meet your expectations, we’re here to help.

Returns Eligibility

We accept returns under the following conditions:

  1. Items must be unused, unworn, and in original condition
  2. All original packaging, tags, protective covers, and accessories must be included
  3. Return requests must be submitted within 30 days of receiving your order
  4. Proof of purchase (order number or receipt) is required

Items that show signs of wear, damage, alteration, or use may not be eligible for return.

Non-Returnable Items

The following items are not eligible for return or refund:

  1. Final sale or clearance items
  2. Items marked as non-returnable on the product page
  3. Customized or personalized products
  4. Gift cards
  5. Items damaged due to misuse, improper care, or normal wear and tear

How to Initiate a Return

To start a return, please contact us at:

Email: support@VeloraBags.store

Include the following information:

  1. Order number
  2. Reason for return
  3. Clear photos (if the item is defective or damaged)

Once your request is approved, we will provide return instructions. Please do not send items back without prior authorization.

Return Shipping

  1. Customers are responsible for return shipping costs unless the item is defective or incorrect
  2. Shipping fees are non-refundable
  3. We recommend using a trackable shipping service, as VeloraBags is not responsible for lost return packages

Refund Process

Once we receive and inspect your returned item:

  1. Approved refunds will be issued to the original payment method
  2. Processing time is typically 5–10 business days
  3. Depending on your bank or payment provider, additional processing time may apply

Refunds will reflect the item price only. Original shipping fees are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include photos or videos clearly showing the issue so we can resolve it quickly.

Exchanges

We do not currently offer direct exchanges. If you would like a different item, please return the original purchase (if eligible) and place a new order.

Policy Updates

VeloraBags reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will take effect immediately upon posting on our website.